Product
Every issue, tracked to resolution.
Turn conversations into structured tickets with status, priority, and SLA tracking - so nothing falls through the cracks.
Convert conversations to tickets on demand
Escalate a chat to a ticket the moment it needs structured tracking. Close the conversation, open the ticket, and hand it off to whoever specializes in that kind of work.
Feature preview
Track from open to resolution
Every ticket has a status (open, in-progress, waiting, resolved), priority level, and SLA deadline. Know exactly what your team is working on and what's at risk of breaching.
Set SLA policies that stick
Define first-response and resolution SLAs per team or ticket type. Alps tracks them automatically and warns you before breaches happen. (Unlimited tickets on Growth and Scale plans.)