Product
One profile. Every conversation.
Unified customer profiles linked across every channel and conversation - so your team always has full context.
See full customer history at a glance
Every conversation is tied to a contact. See all their past tickets, messages across channels, and notes from your team. Context = faster resolution.
Build rich customer profiles
Track customer attributes: tier (VIP or standard), subscription status, location, preferences, and custom fields. Your team knows who they're talking to and what they value.
Link conversations across channels
When a customer sends a WhatsApp, then emails later, Alps recognizes them. One profile, unified history, zero confusion. Switch channels mid-conversation without losing context.