Privacy Policy
Last updated June 25th 2024
1. Introduction
Welcome to Alps ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our knowledge-based web application targeting companies in Africa. Alps provides comprehensive guides and help center to support your business success.
2. Information We Collect
We collect various types of information in connection with the services we provide, including:
2.1. Personal Information
Contact Information: First and last names, profile picture, email address, phone number, and company name.
Account Information: Username, password, and profile picture.
Payment Information: Payment details necessary for processing transactions.
Google Account: When you choose to sign in using your Google account, we collect and use your Google full name and email address to associate it with your Alps account. This allows us to personalize your experience and facilitate seamless authentication without requiring you to create a separate username and password for our services. We will not access, store, or use any other information from your Google account unless explicitly authorized by you.
2.2. Usage Information
Technical Information: IP address, browser type, operating system, device type, and access times.
Usage Data: Pages visited, time spent on pages, links clicked, and other usage statistics.
2.3. Communication Information
Customer Support: Information you provide when you contact us for help, such as your contact details and the content of your communications.
2.4. Cookies and Tracking Technologies
Cookies: Small data files stored on your device that help us improve our services and your experience.
Electronic images used to count users who have visited certain pages or viewed emails.
Microsoft Clarity: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve your experience with our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement .
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Improve Services: Delivering, maintaining, and improving our web application and services, including comprehensive guides, tutorials, and technical documentation.
- To Personalize User Experience: Customizing content, recommendations, and advertisements to better suit your needs.
- To Facilitate Payments: Processing transactions and managing billing information.
- To Communicate with You: Sending updates, newsletters, marketing communications, and responding to your inquiries.
- To Analyze and Improve: Conducting analytics to understand usage patterns and improve user experience.
- To Ensure Security: Detecting, preventing, and responding to fraud, abuse, security risks, and technical issues.
- To Comply with Legal Obligations: Fulfilling our legal obligations, resolving disputes, and enforcing our agreements.
4. How We Share Your Information
- With Service Providers: Third-party vendors who assist us in providing our services, such as hosting, data analysis, payment processing, and customer service.
- With Affiliates: Our corporate affiliates for purposes consistent with this Privacy Policy.
- In Business Transfers: In connection with any merger, sale, or transfer of company assets, your information may be transferred.
- For Legal Reasons: When required by law or in response to legal process, such as a subpoena or court order.
- With Your Consent: When you have given us explicit consent to share your information.
5. Your Choices
You have several options regarding your information:
- Access and Update: You can access and update your account information by logging into your account.
- Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in those emails.
- Cookie Settings: You can manage your cookie preferences through your browser settings.
6. Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from those of your country. We take appropriate measures to ensure that your information remains protected.
9. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes take effect will constitute your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: thealpshq@gmail.com
